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Money
FAQ Games FAQ Technical FAQ
For
a complete set of instructions and explanations about our different
games, press F1 when you are in the casino or click "help":
this will open a HELP window on your screen.
Blackjack,
Slot Machine, Roulette, Video Poker.
We
currently offer One zero Roulette, Blackjack, Jacks or better Video
Poker, Slots and Baccarat.
A
group table allows you to play together with your friends without being
interrupted by any other users. You must first decide on a "table
code". It can be anything but keep it simple so that you will not
make a mistake. Make sure all of your friends have this table code.
Now
follow these steps:
1.
Start our software and connect using your normal username and password.
2.
Click on the Blackjack, Roulette or Baccarat.
3.
Select "Group table".
4.
Enter the table code in the white box.
5.
Click on "Login"
Your
friends should do exactly the same thing from their computer and you'll
all be playing together. Please note that there is a limit of 3 players
per table for Blackjack and Roulette, and 5 players for Baccarat.
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3.
How do
I chat with the other players on my table?
In
order to use the chat function in the Blackjack, Roulette or Baccarat
tables all you have to do is double click the right mouse button. The
chat box will appear on your screen and you can enter anything you like.
Please
note that the other players will only see what you write them if their
chat box is opened too.
To
close the chat box simply double click the right mouse button again.
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4.
Tell me
more about the Blackjack game?
In
the Casino System online casino Blackjack game you are competing against a dealer (the
house) along with other participating players (up to three). Our game is
unique in that, just like a real casino, you may choose to play with
other live players. We feature both private and public tables. On a
public table there are up to three players simultaneously. On a private
table you may choose to play alone or with players of your choice - up
to three players! All players wishing to play at the same table must
enter the same "group name" in the "group table"
field.
The
players and the dealer are each dealt two cards with the goal of
reaching 21 without going over. The player may draw as many cards as he/she
wants until reaching 21. If the player draws a card that puts him/her
over 21 (which is called a "bust"), he/she loses the hand. A
winning hand adds up to more than the dealer's hand without "busting".
Playing
Blackjack & Rules
Our
Blackjack game has a dealer and one to three players (as described above).
The dealer deals from a shoe containing six decks of playing cards.
Before the deal begins, the players place their bets by double clicking
on either the $1 chip, $10 chip or the $50 chip to reach the desired bet.
After deciding on the desired bet the player must click the "Continue"
button to proceed with the hand. The round must begin after all
participating players have laid their bets and have clicked the "Continue"
button.
Once
the deal begins the bets may not be changed. During the course of the
hand players may add to their bets through double downs, splits, and
insurance. After the cards are dealt, the dealer will ask each player,
what action he/she wishes to take. Buttons located on the lower left
side of the screen will appear in order to facilitate betting. For
example, if it is possible to split two cards a button will appear to
allow the player to split the cards. The player simply clicks on the
"Split" button to facilitate the splitting of the cards.
The
minimum initial bet is $1 and the maximum initial bet is $50. Each
player receives two cards face up and the dealer receives one card face
up. The player may request as many cards until he/she busts out. If a
player is dealt Black Jack, which is a 10 or face card along with an Ace,
he/she immediately gets paid 1.5 times the placed bet unless the dealer
also has Blackjack in which case it is a "push" (you neither
win nor lose your bet).
After
all the players' bets are completed, the dealer completes his hand. If
the dealer has sixteen or less, he must draw a card (hit), until he
reaches seventeen or more. If the dealer's card total exceeds 21 (bust),
he must pay all players still in the game.
Notes:
·
Should a player fail to place a bet within the set default time, the
hand will continue without his/her participation.
·
Should a player fail to click the "continue" button within the
set default time, he/she will automatically be dealt two cards and the
hand will continue.
·
In case of failure to click the "continue" button due to
disconnection, the disconnection rules shall apply.
Payoff
Result
Payoff
Winning
hand 1 to 1
Blackjack
3 to 2
Insurance
2 to 1
Default
Limits
Initial
bet:
$1
US minimum
$50
US maximum
Note:
·
These minimum / maximum betting amounts may be changed according to
Casino policy.
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5.
Tell me
more about the Roulette game.
Short
Description
Our
game is unique in that, just like a real casino, you may choose to play
with other live players. We feature both private and public tables. On a
public table there are up to three players simultaneously. On a
private table you may choose to play alone or with players of your
choice - up to three players! All players wishing to play at the same
table must enter the same "group name" in the "group
table" field
In
the Roulette game the player places a bet on a number, color, or group
of numbers on the Roulette table. The Roulette ball is spun, and
winnings are determined by the slot on the Roulette wheel where the ball
finally stops. The amount of the payoff depends on how the bet was
placed.
Playing
the Casino System online casino Roulette game is very simple. The table represented is
the same table found in casinos around the world. Our Roulette table is
marked with the numbers "0" and "1-36" (we do not
have a "00"). The numbers are alternately colored red and
black with "0" colored green. The player begins play by
clicking and dragging chips to the desired areas on the table. Once the
"no more bets" announcement has been activated the wheel will
spin and when the ball falls on a number the winnings will automatically
be added to your Bank Roll.
Different
Betting Combinations
Straight
Up : Place
your bet directly on any single number.
Split
Bet : Place
your bet on the line between any two numbers.
Street
Bet: Place
your bet at the end of any row of numbers, covering three numbers.
Corner
Bet: Place
your bet on the corner where four numbers meet.
Line
Bet: Place
your bet at the end of two streets on the line between them. A line bet
covers
all the numbers in either street, for a total of six.
Dozen
Bet: Place
your bet in one of the boxes marked 1st, 2nd or 3rd, each covering
twelve numbers.
Red
/ Black , Even / odd: A
bet placed in one of the four boxes at the sides of the board covers
half of the numbers on the board, as described in that box. The zero in
not covered by any of theses boxes. Each box covers eighteen numbers.
Payoffs
Bet
Payoff
Straight
Up (1 number) 35 to 1
Split
Bet (2 numbers) 17 to 1
Street
Bet (3 numbers) 11 to 1
Corner
Bet (4 numbers) 8 to 1
Line
Bet (6 numbers) 5 to 1
Dozen
Bet (12 numbers) 2 to 1
Red/Black
(18 numbers) 1 to 1
Even/Odd
(18 numbers) 1 to 1
Default
Limits
minimum
bet $1 US
maximum
bet $50 US - on a specific betting spot
Note:
·
These minimum / maximum betting amounts may be changed according to
Casino policy.
·
Casino System online casino Roulette table conforms to rules, regulations and payoffs
fat Roulette tables in Las Vegas and casinos around
the world.
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6.
Tell me
more about the Slot game
Short
Description
Our
slot Machine is the best one-arm-bandit in the business, calibrated to
give the most generous payoffs on the Internet. It is simple to operate
- use either 0.25$ or 1$ chips, up to three chips per each bet. Our
jackpot pays 500 times on your bet.
Playing
the Slot Machine & Rules
In
order to play the Slot Machine, you must insert a chip by clicking twice
on the desired amount, either 0.25$ or 1$. You may insert up to three
chips of the same denotation per bet. Your bet will appear in the "Credit"
box on the Slot Machine's screen. After inserting the chips, you must
pull the lever by clicking the ball at the end of it.
If
you exit to the gambling lobby after inserting the chips but before
pulling the lever, the chips will be returned to your bankroll.
Should
a communication failure occur, our disconnection rules shall apply.
Payoff
$
X 3 1 to 500
3
BAR X 3 1 to 300
2
BAR X 3 1 to 250
1
BAR X 3 1 to 200
Apple
X 3 1 to 100
Lemon
X 3 1 to 50
Cherry
X 3 1 to 25
$
X 2 1 to 10
$
X 1 1 to 5
Default
Limits
$0.25
US minimum bet
$3.00
US maximum bet
Note:
· These minimum / maximum betting amounts may be changed according to
Casino policy.
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7.
Tell me
more about the Video Poker game.
Short
description and game rules:
Video
poker is also known as draw poker. The dealer uses a 52 card deck which
is played fresh after each hand.
The
player is dealt one five-card poker hand. After the first draw, which is
automatic, you may hold any of the cards and draw again to replace the
cards that you haven't chosen to hold. Your cards are compared to a
table of winning combinations. The object is to get the best possible
combination so that you earn the highest payoff on the bet you placed.
Winning
Combinations:
Jacks
or Better: a
pair pays off only if the cards in the pair are Jacks, Queens, Kings, or
Aces. Lower pairs do not pay off.
Two
Pair: two
sets of pairs of the same card denomination.
Three
of a Kind: three
cards of the same denomination.
Straight: five
consecutive denomination cards of different suit.
Flush: five
non-consecutive denomination cards of the same suit.
Full
House: a
set of three cards of the same denomination plus a set of two cards of
the same denomination.
Four
of a kind: four
cards of the same denomination.
Straight
Flush: five
consecutive denomination cards of the same suit.
Royal
Flush: five
consecutive denomination cards of the same suit, starting from 10 and
ending with an ace
Payoffs:
1
Coin 2 Coins 3 Coins 4 Coins 5 Coins
Royal
Flush 250 500 750 1000 4000
Straight
Flush 50 100 150 200 250
Four
of a Kind 25 50 75 100 125
Full
House 8 16 24 32 40
Flush
5 10 15 20 25
Straight
4 8 12 16 20
Three
of a Kind 3 6 9 12 15
Two
Pair 2 4 6 8 10
Jacks
or Better 1 2 3 4 5
Limits:
Minimum
bet: $1
Maximum
bet: $5
Note
These
minimum / maximum betting amounts may be changed according to Casino
policy.
Short
Description:
The
objective of Baccarat is to wager on the hand closest to a total of 9.
You
may wager on the Banker hand or the Player hand, or on a Tie bet.
Playing
Baccarat and Rules:
Betting
options: there are three options a player may wager on:
Player
hand, Banker hand or Tie bet.
Card
values:
the
Player and Banker are dealt two cards each. All tens and picture cards
equal zero. The Ace's equals to 1. All other cards count as their face
value. If the value of cards exceed 9, then the hand value is adjusted
by subtracting 10 from the total. Example:
9+7=16
Hand counts 6
5+5+5=15
Hand counts 5
10+9=19
Hand is a "natural" 9
King+Ace+5
Hand counts 6
When
the Player and Banker hands are the same total,the hand is a Tie.
Third
Card Draw:
a
third additional card may be dealt automatically, according to the third
card rules. No hand will receive more than three cards.
Third
Card Rules:
*
"Natural" - If either Player hand or Banker hand totals 8-9,
the
hand is called "Natural". In this case, both the Player and
the Banker must stand.
*
If the Player's hand total is -
0-5
Player hand must draw
6-7
Player hand must stand
*
If the Player hand stands on two cards then two card Banker hand
totaling 3,4,5 must draw and 6 must stand.
*
After the Player's hand is dealt a third card, Banker's hand receives a
third card according to the following rules: if the Banker's hand is -
0-2
Banker hand must draw
3-6
Third card to Player hand determines draw or stand
7
Banker hand must stands
*
When Banker hand Totals 3-6:
Banker
Hand
Totals
Banker Hand Draws when
Player
third card is- Banker Hand Stands when
Player
third card is-
3
1-2-3-4-5-6-7-9-0 8
4
2-3-4-5-6-7 0-1-8-9
5
4-5-6-7 0-1-2-3-8-9
6
6-7 0-1-2-3-4-5-8-9
7
Banker hand must stand
8-9
"Natural" Banker must stands
How
to Play:
*
Your Chips are stacked by denomination in the right corner
of
the screen. To place a bet simply drag and drop the chips on the Player,
Banker or Tie spots above your name. You may change your mind by
dragging and dropping your bet back to the stack, or change the hand you
wagered on (drag and drop from one spot to another).
*
After placing any chip on the table, you may increase the wager by
double clicking on the chip you want to add.
*
Start the round by clicking "continue". The Player and Banker
are dealt 2 cards each. The third card is dealt automatically according
to the "Third Card Rules" above.
*
The value of the Banker and Player hands is displayed on screen at the
end of the round, for your convenience.
If
you lose, bets are collected by the dealer.
If
you win, winnings are placed momentarily next to your original bet, and
then added to your stack of chips.
Your
bankroll counter is adjusted automatically.
Payoff:
*
Winning Player hand wagers are paid 1 to 1.
Example:
if you bet $5 on the Player hand, and the Player's hand was closer to 9
than the Banker's hand, you will get your $5 back plus another $5.
*
Winning Banker hand wagers are paid 1 to 1 but the player must pay a 5%
commission to the house
Example:
if you bet $5 on the Banker hand, and the Banker's hand was closer to 9
than the Player's hand, you will get your $5 back plus another $4.75 ($5
minus $0.25).
*
Winning Tie bet wagers are paid at 8 to 1.
Example:
if you bet $5 on the Tie hand, and Banker and Player have the same hand
count, you will get your $5 back plus another $40.
Default
Limits:
Minimum
bet $1 US
Maximum
bet $200 US
Note:
·
These minimum / maximum betting amounts may be changed according to
Casino policy.
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9.
What happens
if I am suddenly disconnected from your casino?
Unfortunately,
sudden disconnection may occur on the Internet due to communication
problems. We have designed our software to cope with such incidents in a
manner that will protect our clients from unjustifiable loss, while
eliminating the possibility of intentional disconnection and system
abuse.
For
the specific rules of disconnection for each game click: Blackjack,
Slots,
Roulette,
Video
Poker.
If
you are dealt twelve or more and the connection is terminated before the
hand is finished, the play will continue, including your hand, which
will be considered a "stand". After you re-connect you will
see if you had won or lost the bet.
If
you are dealt eleven or less and the connection is terminated before the
hand is finished, the bet will be returned. Should a disconnection occur
after a "Split", both hands will be treated according to the
higher hand. For example: if the higher hand totals 12 or more, play
will continue with both hands, and after you re-connect you will see if
you had won or lost the bet. If the higher hand totals 11 or less, the
bet on both hands will be returned.
Should
a disconnection occur before pulling the lever but after a bet was
placed, your bet will be returned. Should a disconnection occur after a
bet was placed and the lever has been pulled, the play will continue.
After you reconnect you will see if you had won or lost the bet.
If
you have already placed a bet and the connection was terminated before
the ball lands, the play will continue. After you reconnect you will see
if you had won or lost the bet.
In
some extreme cases during very slow communication, the roulette wheel
may show the previous result, while on the top of your screen there will
appear a different result. The correct result is the one appearing on
the top of your screen.
Should
a disconnection occur after the player has placed money in his credit
box, but before selecting the amount of coins desired for the next round,
the money will be returned to the bankroll .
Should
a disconnection occur after the player placed a bet but before clicking
the "deal/draw" button, the bet will be returned to the
bankroll.
Should
a disconnection occur after the player clicked on the "deal/draw"
button, but before the player had a chance to select the cards to be
held, the round will be considered as if the player had selected to hold
all the cards. If that hand presented a winning combination, the
player's bankroll will be adjusted accordingly.
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Money
FAQ
Money
Questions: questions about deposit and cashout
methods, security, and
house limits.
1.
How do I make a deposit to my account?
In
order to make a deposit you must first download Casino System software. For
complete step-by-step instructions on downloading and installing Casino system ,
please go to the Getting
Started section of this site.
After installation of the Casino System software, you must open a Real Money
Account. Upon opening your account you will receive your Real Money Username and
Password. You are now ready to make a deposit into your Casino System Bankroll:
-
Start
the Casino System program, and select the "Play for Real
Money" option.
-
Enter
your Real Money Username and Password in the "Login"
screen.
-
Press
on the "Cashier" icon, followed by the "Deposit"
option.
-
Select
your preferred deposit method.
Casino
System uses the latest encryption and protection technologies, to ensure
that your financial information is completely secure. There is nothing
to worry about - submitting your credit card details on our secure form
is safer than using your credit card at your local gas station or
ordering a pizza.
For further information concerning various deposit methods press here:
Credit
Cards - Online or by Fax
FirePay
ClearChex
Wire
Transfer
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2.
How long does it take to process my deposit?
Credit card
deposit: your account will be credited within 2-3 minutes.
Wire transfer: a wire transfer will take 2 business days to arrive at
our bank. Your account will be credited as soon as our bank receives
the transfer.
If for any reason your deposit was not approved, you will be notified
by e-mail within a couple of minutes.
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3. How do I
cash out my winnings?
In order to
cash out money from your account you must first be logged on using
your real money user name and password. Now go to the Cashier and
select the "cash out" screen. You can cash out any amount up
to the amount of your bankroll. Simply enter the desired amount in the
withdrawal box, and choose a withdrawal method.
Important notice: all cash out requests are automatically refunded to
your credit card account. This policy protects our clients from credit
card fraud, and eliminates the unauthorized use of credit cards. It is
also the quickest way to pay winnings, and most convenient to our
clients. There are no charges on credit card refund, and the full
amount of your cashout request will be refunded.
Please note: the refund will be made to your credit card only up to
the total amount that was deposited with that credit card. If you have
cashed out more than your total deposits, the balance of your cash out
request (which was not refunded to your credit card) will be sent as a
bank draft or wire transfer, according to your selection (company
checks are not available). This limitation on the amount that can be
refunded to your credit card is imposed by the credit card companies,
and is not in our control. Any Bonus can be cashed out only after the
full amount of bonus has been wagered.
Bank drafts are bank-issued checks which only you may cash. They are
sent by mail to the mailing address you supplied when opening your
account. There are no charges imposed on bank draft cashouts.
Wire transfers are electronic fund transfers that go directly to your
bank account. If you select Wire transfer as the preferred method for
receiving the balance of your cash out, you will be asked to send us
further information such as account number, bank name etc. There are
no charges imposed on wire transfer cashouts.
Cashout
limits:
The minimum amount for a wire transfer cashout is $30, and for bank
draft cashout is $10. If you have requested a cashout lower than these
minimum amounts, the requested cashout will not be processed, and the
ammount will be added to your casino bankroll.
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4. How
long does it take to receive my winnings?
Cash out
requests are processed after 5 business days, and during this time you
can track the status of your cash out requests in the Cashout screen
of the Cashier. Initially, they will appear as
"unprocessed". As long as a cashout request is still
unprocessed you can reverse your cashout request and have the funds
returned to your bankroll.
After 5 business days the cashout request will change its status to
"in process" and you will not be able to cancel it anymore.
You will be notified by e-mail when a cash out request is processed,
so you can follow up and make sure the money was received. Processing
the cashout means that the funds are being credited back to your
credit card, and this may take an additional 4-5 days for them to
actually appear on your credit card account.
If a bank draft has been sent, please allow at least 2 weeks for
delivery, as it is being mailed from Antigua.
Wire transfers should take no more than 2-3 business days to appear in
your bank account.
Following is a summary of the cashout process:
Unprocessed*In
Process**Processed***TotalCredit Card
5 days 1 day 4-5 days
10-11 days
Bank
draft
5 days 1 day 14 days 20
days
Wire transfer
5 days 1 day 2-3 days
8-9 days*
Cashout request can still be cancelled and returned to your bankroll
** Cashout request cannot be cancelled anymore
*** Cashout request has been processed and is being delivered to you
If
you don't receive your money within these time frames, please contact
our support team and we will look into it immediately.
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5. I
have requested a cashout but I changed my mind. How do I reverse a
cashout request?
During the 5
days following your cashout request (as long as a cashout request is
still unprocessed) you can reverse it, and return the money to your
bankroll. Simply logon to the online Casino using your real money user
name and password, and select the Cashout screen in the Cashier. You
will see a list of your cashout requests, with an indication of their
status. Select an unprocessed request by clicking it, and then click
"back to account". The cashout request will be cancelled,
and its status will be changed to "cancelled by user". The
money will be added to your casino bankroll so you can go ahead and
play.
The cashout screen of the Cashier holds a complete history of all your
cashout requests, those that have been processed as well as those
which have been cancelled by you.
If you have any questions regarding the cashout process, contact us by
e-mail and we will sort it out immediately.
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6. How much can I deposit to my Casino System online Casino bankroll?
The
deposit limits are as follows:
Credit Cards:
Minimum single deposit $50
Maximum single deposit $1000
Wire Transfer:
Minimum
Single Deposit: $100
Maximum Single Initial Deposit: $1000
No maximum limit after the initial deposit
This online Casino and Intersafe Global (our E-Cash operator)
reserve the right to change these limits and set different limits for
individual players according to credit history. If you want to
increase your deposit limits, please contact
us.
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7. What
are the table limits of the different games?
The table
limits are as follows:
Roulette:
The minimum bet is $1 and the maximum bet is $300 on the entire table
and $100 on any one spot.
Blackjack:
The minimum bet is $1 and the maximum initial bet is $250. You can
increase the initial bet by doubling down or taking insurance (if you
are not familiar with these terms, go to our Help file by selecting
"help" or pressing F1 in our casino).
Slots:
The minimum bet is $0.25 and the maximum bet is $3.
Video poker:
The minimum bet is $1 and the maximum bet is $5.
Baccarat:
The minimum bet is $1 and the maximum bet is $250.
Craps:
The minimum bet is $1 and the maximum bet is $300 on the entire table
and $100 on any one spot.
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8. Is
it safe to use my credit card on-line? How do I make a credit card
deposit?
We strongly
recommend using our secure on-line credit card system. It is quick,
user friendly, and completely secure. We use SSL (Secure Socket Layer)
technology for securing our transaction server and MD5 encryption
technology for the data transfer. It is probably safer than using a
credit card at your local gas station. Intersafe Global, our
e-cash service provider, has processed millions of on-line transaction
without any problem and is one of the most experienced e-cash
providers.
If you are still not convinced, we do offer the option of printing out
the deposit form and faxing it to us, or submitting the information
over the phone.
Before you make a deposit you must first download our software and
open a real-money account (for a detailed explanation go to Getting
started.
Credit card deposit by on-line secure form:
1. Start the online Casino program
2. Choose "Play for real money" and enter your real money
user name and password in the "Login" screen
3. Go to the "Cashier"
4. Select "Credit cards". You will see a form with the logo
of Intersafe Global , which is the company we use for E-Cash
services.
5. Enter all the information in the on-line form carefully and click
SUBMIT.
6. You will receive a serial number for your deposit. We recommend
that you make a note of this number for future reference.
7. Your deposit will be processed within 2-3 minutes.
Credit card deposit by fax:
1. Start the online Casino program
2. Choose "Play for real money" and enter your real money
user name and password in the "Login" screen
3. Go to the "Cashier"
4. Select "Credit cards by Fax". You will see a form on your
Notepad with the logo of Intersafe Global, which is the company
we use for E-Cash services.
5. In your Notepad, go to File/Print. This will print out the form.
6. Enter all the information and fax the form to 1-268-460 8425.
If you wish to provide your credit card details by phone, send us an
an e-mail, with your full name, real-money user name and
telephone number. Our customer service specialists will contact you
promptly.
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9.
How do I make a deposit by Wire Transfer?
For more
information on how to wire transfer money to your casino bankroll
please contact us by e-mail here
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10.
Who is "Intersafe Global LTD."?
InterSafe
Global LTD
is the company
that operates the E-Cash service for Casino Games Online . InterSafe
specialises in secure Internet transaction processing. They provide a
vital link between Internet customers and merchants. When our members
want to make a deposit to their casino bankroll, this is done through InterSafe. The credit card is charged to InterSafe Global LTD, and
this is the name that will appear on your credit card statement.
For
more information please go to www.intersafeglobal.com
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11.
What should I do if I submitted a deposit but I do not see the amount
in my bankroll?
When you
submit a credit card deposit it should be credited into your account
within 2-3 minutes. If the deposit was rejected, we will notify you
immediately by e-mail. If you do not see the money in your casino
bankroll, check your e-mail box. If there is no message from us,
contact us by e-mail.
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12.
What is the Address Verification System (AVS)?
AVS is one of
the security measures we use to prevent credit card fraud.
When you submit a credit card deposit we compare your address with the
address registered for this card in the bank.
If your deposit was rejected by the AVS system (you will be notified
by e-mail of this) you must check the address you have entered and
make sure your bank has the correct address.
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Technical
FAQ
1.
What do I
have to do in order to play Casino System online Casino?
In
order to play Casino System online Casino you must first go through our quick download
process.
You
can do this by clicking FREE DOWNLOAD anywhere in this web site.
You
will be asked to enter your full name and Email address. The download
will take about 20 minutes and during this time we will send you your
username and password for accessing your account. Once the download is
complete, you will have our icon on your desktop. You will go through a
short installation and at the end of it you will be at our gambling
lobby.
All
you have to do is click FREE DOWNLOAD
and the process will begin,
you
will be told what to do at each step.
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2. How
long is the download process?
According
to our clients report, the aproximate download time is 15-20 minutes.
The size of the download file is about 3MB.
3. What
are the system requirements?
Windows
95 (Currently we do not support Windows 3.11or Web TV)
For
best results your monitor should be set to 600 X 800 pixels and high
color (16 bit) or more.
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4. Can
I use Casino System online Casino with Web TV, Macs or Windows 3.11?
We
are sorry but our software requires Windows 95 and therefore will not
work with any of these systems.
5. How
do I use Casino System online Casino with AOL?
To
use Casino System online Casino with AOL as your Internet supplier, you have to use AOL
version 3.0 for Windows 95 or later.
To
determine if you are using AOL version 3.0, use either of the following
methods:
1.
Click the on the start menu at the bottom left corner of your screen.
Select settings and then click on control panel.
Double
click on add/remove programs You will see a list of programs,
AOL will also show there and include the version.
2.
On the AOL Help menu, click 'About AOL'.
Verify
that AOL for Windows 95 is listed.
If
AOL for Windows 95 is not listed, contact AOL for an updated version
of the AOL software.
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6.
What should I do if my monitor looks fuzzy and the color
is not clear?
Here's
what you have to do in order to set your monitor (PC screen) to the
required setting:
1.
Place the mouse anywhere on any free space the Desktop but not on an
icon.
2.
Click with the right hand mouse button.
3.
Go to "properties".
4.
Go to "Settings".
5.
In "Desktop area" move the arrow until you see "600 X
800 pixels".
6.
In "Color palette" choose "high color (16 bit)" or
more.
7.
In "Font size" select "small fonts"
8.
Press "OK" or "apply".
9.
You will probably be asked to restart your computer - click "yes".
10.
After your computer restarts, re-connect to the Internet and connect
again to Casino System online Casino. You should be able to view our program
correctly.
Don't
worry - these settings will not harm other applications on your
computer,
and they may be changed again if necessary.
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7a.
What should I do if I receive a message "general net error"?
This
error message is coming up because you are trying to run our software
without being connected to the internet.
You must first connect to the internet by opening your browser and then
run our software.
7b.
What should I do if I receive a message "Can not find default
browser"?
This
error message is coming up because you are trying to run our software
without being connected to the internet.
You must first connect to the internet by opening your browser and then
run our software.
7c.
What should I do if I receive a message "Error creating socket"?
This
is a problem that some of our AOL users come across. To use Casino System online Casino
with AOL as your Internet supplier, you have to use AOL
version 3.0 for Windows 95 or later.
To
determine if you are using AOL version 3.0, use either of the following
methods:
1.
Click the on the start menu at the bottom left corner of your screen.
Select settings and then click on control panel. Double click on add/remove
programs. You will see a list of programs, AOL will also show there
and include the version.
2.
On the AOL Help menu, click 'About AOL'. Verify that AOL for Windows
95 is listed.
If
you are not connected to AOL and you receive this message, please
contact us by Email at: info@casino-system.com
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7d.
What should I do if I receive a message "corrupt installation
?
detected"?
This
is a problem that some clients who are using a non English version of
Windows come across when clicking on the 'Casino.exe' icon on their
desktop. In order to overcome the problem, all you have to do is copy
the file to any folder in your hard drive.
1.
Click once on the icon 
on your desktop.
2.
It should appear highlighted.
3.
Click the right mouse button and choose copy.
4.
Double click on 'My computer'.
5.
Click on [C:].
6.
Click the left mouse button while the pointer is over a free space in
the white window.
7.
Click the right mouse button.
8.
Choose paste
9.
Now the file will appear inside the window. Double click on it.
If
this does not help, there was probably an error in the download due to a
bad internet connection. You will have to go through the download
process again.
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7e.
What should I do if I receive a message "connection timed out"?
This
problem can be caused by heavy internet traffic. AOL users are normally
the only ones who come across this problem. Please contact us by Email
at: info@casino-system.com
in order to overcome the problem.
8.
What should I do if I can't find the Casino.exe icon on
my desktop?
If
the 'Casino.exe' icon is not on your desktop and you can't remember
where you saved it, please follow these steps:
1.
Click on the START menu at the bottom left corner of your screen.
2.
Choose "Find" then "Files or folders".
3.
Where it says "named", type in Casino.exe and click
"Find now".
4.
The computer will now search for the file.
5.
If you get a file Casino.exe under name in the white window, it
means the file was found. Double click on it.
6.
If the computer has finished the search and there is no file name in
the window, it means the file was not found. In this case if you do
not have another hard drive (except c:) you will have to go
through the download process again.
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9.
What should I do if I did not receive my username and password?
If
you have not received your username and password for either demo or real
play, please contact us immediately at: info@casino-system.com
we guarantee a prompt reply.
10.
What should I do if I receive a message "username and password not
found"?
It
is possible that you are trying to enter the demo game with a real
username and password or enter the real game with a demo username and
password.
It
is best that you contact us by Email: info@casino-system.com
we will help you to overcome the problem immediately.
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